CRT-261 TEST CRAM PDF, RELIABLE CRT-261 EXAM SYLLABUS

CRT-261 Test Cram Pdf, Reliable CRT-261 Exam Syllabus

CRT-261 Test Cram Pdf, Reliable CRT-261 Exam Syllabus

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Tags: CRT-261 Test Cram Pdf, Reliable CRT-261 Exam Syllabus, CRT-261 Minimum Pass Score, CRT-261 Exam Fees, CRT-261 Reliable Exam Guide

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To appear for the Salesforce CRT-261 exam, candidates must have a good understanding of Salesforce Service Cloud features and functionalities. They should have experience in configuring and implementing Service Cloud solutions, including designing case management processes, creating custom objects, and configuring data models. Additionally, candidates should have an understanding of Salesforce integration capabilities, such as APIs, web services, and middleware.

Salesforce CRT-261 Exam is an essential certification for professionals who want to specialize in Salesforce Service Cloud. CRT-261 exam is designed to test the candidate's knowledge of Service Cloud and their ability to design and implement solutions that meet the needs of the business. By passing the exam, candidates can demonstrate their expertise in the field, boost their career prospects, and gain recognition as a certified Salesforce Service Cloud Consultant.

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Reliable CRT-261 Exam Syllabus - CRT-261 Minimum Pass Score

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Salesforce CRT-261 Exam is a certification preparation exam designed for service cloud consultants. CRT-261 exam verifies the skills and knowledge of individuals in service cloud implementation, design and management. Certification Preparation for Service Cloud Consultant certification is intended for professionals who wish to demonstrate their expertise in the service cloud domain.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q142-Q147):

NEW QUESTION # 142
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating using macros.
Which prerequisite should the consultant consider?

  • A. Publisher actions are on the page layout.
  • B. The Lightning page contains the Run Macros action.
  • C. All users have permission to create macros.

Answer: B

Explanation:
When evaluating the use of macros to provide a consistent service experience, ensuring that the Lightning page layout includes the Run Macros action is a prerequisite. This enables agents to easily execute macros directly from the case record, streamlining repetitive tasks and enhancing service efficiency.


NEW QUESTION # 143
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

  • A. customer satisfaction Survey
  • B. Service Level Agreement
  • C. Customer Purchase History
  • D. Net promoter Score
  • E. Customer Support Requests

Answer: A,C,D


NEW QUESTION # 144
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

  • A. Set up a sharing set to grant access based on the site member's contact record.
  • B. Change the org-wide default for cases and contacts internal access to private.
  • C. Update the case assignment rule to add the site member to the predefined case team.
  • D. Create a sharing rule to share the contact record with the site member.

Answer: A


NEW QUESTION # 145
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way for their agents to handle more customer transactions per day.
Which two features should a Consultant recommend?
Choose 2 answers

  • A. Facebook Messaging
  • B. Case Auto-Response
  • C. Escalation Rules
  • D. Chat

Answer: B,D


NEW QUESTION # 146
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

  • A. Einstein Bot social queues.
  • B. Social Persona for Twitter and Facebook.
  • C. Social Media Marketing message tagging.
  • D. Social Customer Service for Twitter and Facebook.

Answer: D


NEW QUESTION # 147
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